CLAIM FAQs

How do I claim?

Simply purchase 2 x 20L drums of Extinosad™ Pour-On OR 4 x 20L drums of Viper™ to receive a $100 to spend on a gift card of your choice. To make your claim, visit elancorewards@comp.com.au, follow the prompts to input your requested details and upload a photo of your purchase receipt.

Who can claim in this promotion?

Anyone who purchases 2 x 20L drums of Extinosad™ Pour-On OR 4 x 20L drums of Viper™ from any retailer nationally that stocks Extinosad™ and Viper™ between 1st August 2022 and 30th September 2022 are eligible to claim.

How will I receive my gift?

Once your claim has been validated, you will receive an email to the address used when making your claim with details on how to access your $100 to spend on a gift card of your choice.

How long do I have to make my claim?

You can claim your gift via elancorewards@comp.com.au until 31st October 2022 or once the prize pool has been exhausted.

When does the promotion end?

This promotion will end for purchases on 30th September 2022, however you have until 31st October 2022 to make your claim. If the redemptions are exhausted, the promotion will finish earlier.

Whom should I contact with any enquiries?

For all claim related enquiries please contact elancorewards@comp.com.au. Alternatively, for any enquiries relating to your gift card please contact help@prezzee.com.

GIFT CARD FAQs

Receiving your gift card

Once we have validated your claim, you will receive a gift email from Prezzee, follow the below steps to view and store the eGift Card on your mobile device or desktop computer.

  1. Locate the gift email and click Open Gift
  2. The gift page will launch, once you have read the message, click Open Gift

You will receive a Prezzee Smart eGift Card, which means you can swap the eGift Card for a retailer eGift Card of your choice by clicking Swap Now. Alternatively, you can store the eGift Card in your Prezzee Wallet by clicking Store in your Prezzee Wallet. You do not need to decide the retailer that you wish to swap the Prezzee Smart eGift Card for immediately, but keep in mind there is an expiry date for Prezzee Smart eGift Card.

When does my gift card expire?

Expiry dates can be found on the front and back of your gift card in your ewallet.

Do I need to activate my egift card?

No, they are automatically activated when you receive the gift card.

What is the security PIN and why do I need it?

Your safety is our top priority and we’re not sparing on security measures. To ensure enhanced security, we’ve added a four digit security PIN which is being sent to all recipients and is required to access their gift. Recipients can find this PIN in their gift email / SMS.

Where can I find my four digit security PIN?

The security PIN is sent along with the gift email, if you’re unable to find it, please contact Prezzee here.

My security PIN doesn’t work

We’re sorry to hear that, please contact us at help@prezzee.com and we’ll help you solve it.

Have another question not answered here? For all claim related enquiries please contact elancorewards@comp.com.au. Alternatively, for any enquiries relating to your gift card please contact help@prezzee.com.